Staff can manage multiple requests simultaneously, allowing customers to forego the search for assistance. Text for Help's streamlined approach enhances operational efficiency and improves the customer experience by reducing wait times and ensuring prompt assistance.
Text for Help ensures customers get the help they need as efficiently as possible, promoting employee accountability and building customer loyalty. Contextual, automatic prompts can be configured to assist customers with simple requests, and immediate connections to associates for more complex asks.
SYNQ Frontline Hero is the hub application where all 19 modules (and growing) are enabled. Install Frontline Hero directly form the Microsoft Azure App Store.
Connect customers that need help with the associates that can help them as efficiently as possible, driving significant labor savings.
More productive customers spend more money. Instead of wasting time to find help, let them request help digitally while they continue shopping.
Generate data that have never been captured before, allowing you to better understand labor needs and how to proactively address common customer problems.