Customers scan a QR code and select the prompt that best matches what they need help with, notifying associates digitally and ensuring the relevant associates respond to the request. This drives significant labor savings and generates data on common requests, allowing you to be proactive in addressing these challenges.
Traditional analog methods of seeking help leave customers uncertain of whether help is on the way. SYNQ’s platform allows associates to claim requests, mark when they're on their way, and push real-time updates to the customers' smartphones.
SYNQ Frontline Hero is the hub application where all 19 modules (and growing) are enabled. Install Frontline Hero directly form the Microsoft Azure App Store.
Connect customers that need help with the associates that can help them as efficiently as possible, driving significant labor savings.
More productive customers spend more money. Instead of wasting time to find help, let them request help digitally while they continue shopping.
Generate data that have never been captured before, allowing you to better understand labor needs and how to proactively address common customer problems.