Traditional methods fall short in allowing customers to specify their needs or have visibility into who is coming to help them, resulting in inefficient assistance. By digitizing the physical input, we transform this process by enabling customers to communicate their specific needs, ensuring the right associate is dispatched.
Turn inherently physical interaction (buttons, sensors on freezers, a lack of shopping baskets) into digital notifications. Associates can view, claim, and manage requests via their handheld device, while customers track the progress of their help requests as the different stages light up on the display.
SYNQ Frontline Hero is the hub application where all 19 modules (and growing) are enabled. Install Frontline Hero directly form the Microsoft Azure App Store.
Connect customers that need help with the associates that can help them as efficiently as possible, driving significant labor savings.
More productive customers spend more money. Instead of wasting time to find help, let them request help digitally while they continue shopping.
Generate data that have never been captured before, allowing you to better understand labor needs and how to proactively address common customer problems.