We’re excited to announce the official launch of SYNQ Pulse IoT!  

Designed to transform traditional, analog communication methods into digital notifications, SYNQ Pulse IoT seamlessly integrates with Microsoft Teams (as well as other workforce management and tasking tools) to bring a new level of connectivity and efficiency to your retail operations.

What is SYNQ Pulse IoT?

SYNQ Pulse IoT is an innovative device that’s bridging the gap between the physical and digital worlds. The device converts physical interactions, such as button presses, motion detectors, or temperature sensors, into digital notifications.  

By integrating with your workforce or task management system, associates can view, claim, and manage requests from their handheld device, while customers can track the progress of their help requests with LED indicators that keep them updated each step of the way. Whether you’re in retail, healthcare, or hospitality, SYNQ Pulse IoT empowers you to stay connected and in control, no matter where you are.

Key Features

Seamless integrations

SYNQ Pulse IoT is designed to work seamlessly alongside your existing tasking or workforce management platform, allowing you to receive real-time notifications, updates, and alerts directly on mobile or tablet devices. This integration keeps the whole team on one unified platform, providing everyone with visibility.

Customer trip assurance

The challenge with existing solutions on the market is a lack of assurance that someone is coming to help. We’ve all hit those buttons in stores, only to wonder if someone is coming to help or if we should hit it again (or worse, whether we should go buy online).  

With SYNQ Pulse IoT, we’ve built trust and trip assurance into the process for customers. When a customer presses the help button, they can track the status of their request as it progresses through illuminated stages on the display, providing comfort that assistance is on the way.

Powerful data insights

Analog methods for customers to request help are fraught with challenges, but among the most glaring is a lack of any meaningful data. With SYNQ Pulse IoT, you gain valuable insights that help you make more informed decisions about serving customers and operationalizing your store. The device collects and analyzes data, presenting it in an easy-to-understand format in SYNQ’s web-based portal. This information allows you to identify trends, optimize processes, and improve overall efficiency.

Built-in escalations

Never miss a notification with SYNQ Pulse IoT’s built-in escalation feature. When a notification is left unclaimed, the device automatically escalates the notification to the appropriate team or individual, ensuring prompt resolution. All escalation paths are configurable by the retailer based on their expected service levels.

Affordable and scalable

SYNQ Pulse IoT is designed to be both affordable and scalable, making it suitable for businesses of all sizes. In fact, we often come in at less than half the cost of other options on the market. Whether you’re a small business or a large organization, SYNQ Pulse IoT can scale to meet your requirements without breaking the bank. The flexible configuration options allow you to customize the device to suit your specific needs.

Why Choose SYNQ Pulse IoT?

Efficient and productive

By integrating with your existing tasking or workforce management platform, SYNQ Pulse IoT streamlines your workflow and enhances your productivity. No more switching between applications and platforms – everything you need is in a centralized location.

Enhanced operational visibility

With SYNQ Pulse IoT, you gain enhanced visibility into your operations. The device continuously monitors and collects data, giving you a clear picture of your store’s performance, and where proactive adjustments can be made to better service customers.  

Customizable and adaptable

SYNQ Pulse IoT is designed with the understanding that every business is unique. You can configure the device to meet your specific requirements, ensuring that it provides the exact functionality you need to optimize your operations.

Reliability and support

At SYNQ Technology, we’re committed to providing reliable products and exceptional customer support. Our SYNQ Helpdesk is here to assist with the roll-out, training, and any ongoing questions or concerns, ensuring that you get the most out of your SYNQ Pulse IoT device.

Get started with SYNQ Pulse IoT today

Discover the next generation of IoT with SYNQ Pulse. Contact our Sales Team to learn more about the product’s capabilities and receive a personalized quote and deployment plan tailored to your business’s needs.  

Join the growing community of SYNQ Pulse IoT users and take the first step towards a more connected and efficient future.

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