This week on Modern Work Mondays, Nolan and Jeff continue last week's discussion on "radio purgatory", exploring how retailers can bridge the gap between outdated legacy radio systems and modern technologies to transform their retail operations.

Modernizing legacy systems with AI

Retailers are investing in in-store solutions to support operations and enhance both the customer and employee experience. But as discussed in our last episode, upgrading to mobile compute comes at a high cost. Jeff highlights that the key is finding a way to bridge this gap between modern technology and analog systems. That’s why SYNQ developed a voice AI suite* that brings the capabilities of modern devices to retailers’ existing radio infrastructures, allowing them to make the leap without costly hardware overhauls.

AI-powered voice agent

Using an analog radio, Nolan demonstrates how AI-powered voice interactions can help employees get quick answers – whether it’s checking inventory levels, retrieving price information, or accessing store data through the store’s API. He also shows how associates can ask general questions using Azure’s Open AI API, like “When’s the next public holiday in 2025?”

Beyond voice queries

SYNQ’s voice AI suite extends beyond hands-free queries. For instance, stores with sensors—like those monitoring refrigerated inventory—can receive real-time alerts when issues arise. These real-time notifications help reduce losses, improve store operations, and prevent potential problems before they escalate. This is just one of many ways SYNQ’s voice AI suite can streamline workflows and enhance efficiency.

Empowering teams with the right tools

SYNQ’s voice AI suite bridges the gap between analog radios and modern technology, helping retailers upgrade without disruption. By integrating these tools, retailers can move beyond radio purgatory and equip employees with the technology they need to improve communication, efficiency, and service.

Watch the full episode here:

*Patent pending