In the latest episode of Modern Work Mondays, Nolan and Jeff sit down to explore how AI voice technology and Microsoft Teams are transforming in-store communication, focusing on improving bidirectional communication between managers and store associates.

The shift in retail communication

For years, retailers have relied on tools like two-way radios and overhead announcements, but these systems often come with limitations. AI voice technology is changing this by enabling faster, more seamless communication. With AI solutions, retailers can now integrate Microsoft Teams with their existing radios, allowing managers and frontline teams to stay better connected than ever before.

AI-powered translations

AI-driven voice technology is enabling seamless bidirectional communication by translating voice-to-text and vice versa. For example, store managers can send typed messages via Microsoft Teams that are instantly broadcasted over store radios, ensuring important updates reach associates immediately. Consider a product recall: with AI, managers can quickly broadcast the message, confirm receipt, and track compliance—all in real time.

Additionally, AI’s ability to translate between languages helps diverse teams work together more effectively, reducing misunderstandings and improving collaboration.

The Microsoft Teams advantage

Microsoft Teams is being used at all levels of retail, from HQ to store leadership and associates. However, not everyone on the sales floor is using a mobile device, and there are barriers and challenges to having every associate rely on one. Alternative methods of interaction are essential. This can include leadership broadcasting important messages, but it can also work in reverse. Associates can automatically alert management of incidents with the help of AI. Registered keywords like "shoplifter," will be automatically flagged and escalated to management, ensuring a timely response.

Looking ahead

AI and voice technology are becoming integral to retail operations, enhancing efficiency, safety, and responsiveness. Retailers who embrace these technologies will gain a competitive edge, benefiting from modern capabilities without the need for a full hardware overhaul.

Want to learn more? Watch the full episode of Modern Work Mondays