Retail store operations depend on speed, efficiency, and clear communication. Yet many stores still rely on communication tools that lead to delays, missed tasks, and frustrated employees. That's where SYNQ AI Radio Agent comes in. It integrates with your existing 2-way radios, turning them into AI-powered assistants that provide associates quick, hands-free access to the information they need.

What is SYNQ AI Radio Agent?

SYNQ AI Radio Agent is an AI-powered voice solution that transforms traditional 2-way radios into smart communication hubs. Powered by agentic AI, it enables associates to query important information, automatically escalate issues, and turn radio chatter into actionable data. This helps associates make informed decisions on the spot, without interrupting the task at hand.

Unlocking the hidden potential of your radios

Traditional radios are limited to basic functions, but with SYNQ AI Radio Agent, they become intelligent tools for associates. Voice commands allow associates to query stock levels and retrieve product details through your store’s API, or access general information using Azure's OpenAI integration. All of this can be done without leaving the sales floor, sifting through manual resources, or having to pull out a device to type in the desired query.

SYNQ Radio Agent also escalates critical issues automatically like security alerts or emergencies. When a pre-set keyword like “theft” or “fire” is mentioned, the system can flag and escalate the issue, ensuring a quick response when it’s needed most.

From Analog to Actionable Data

While 2-way radios don’t track tasks or capture data, SYNQ AI Radio Agent turns everyday radio chatter into structured, actionable data. By monitoring and recording radio traffic, it helps track in-store activity, identify patterns, and provides real-time feedback.

Why choose SYNQ Radio Agent?

• Hands-free operations: Quickly access product details, stock levels, or general info without disrupting workflows or customer interactions.

• Hardware agnostic: Works with your existing radios, eliminating the need for a system overhaul. And allows for seamless hybrid environments with mobile compute and radios to communicate seamlessly.

• Data-driven insights: Captures and analyzes radio data for smarter, more informed decisions.

• Automatic escalations: Critical keyword flagging (e.g., “manager,” “security,” “spill”) ensures the right teams are alerted instantly.

Enhancing Retail with Smarter Communication

SYNQ AI Radio Agent eliminates communication bottlenecks and empowers associates with the tools they need to work more efficiently. By leveraging the power of agentic AI and real-time data, it enables faster decision-making, streamlined operations, and improved service all without costly hardware overhauls.

Want to see how SYNQ AI Radio Agent can transform your store? Contact us today to learn more!