Enterprise platforms – such as Service Now, Zipline, Zebra Workcloud Sync, and Microsoft Teams - are beginning to support voice communication and AI-driven interactions, but don’t always reach the tools used by frontline workers.

Most retail organizations rely on a mix of in-store technologies including two-way radios, mobile devices, and enterprise platforms, each supporting different roles. Rather than costly overhauls, the focus is shifting toward connecting them so teams can operate within shared workflows.

Enterprise voice platforms are expanding

Enterprise platforms are increasingly supporting voice as part of operational workflows. Platforms like Microsoft Teams and Zebra Workcloud Sync enable voice-based communication, push-to-talk capabilities, and workflows that help coordinate work across teams.

While these platforms operate through mobile devices, computers, or cloud applications, they’re not typically accessible through the two-way radios that many frontline workers continue to use. With only 23% of frontline workers reporting they have the digital tools they need, communication can become dependent on the device being used.

Extending enterprise capabilities to radios

SYNQ AI Radio connects enterprise platforms directly to two-way radios, allowing frontline workers to access these systems without changing how they communicate. Through integrations and APIs, voice-driven interactions, requests, and AI-powered responses can be delivered through the radios associates already carry. This ensures that radio users are included in workflows that would otherwise be limited to mobile or desktop devices.  

One workflow across every device

When enterprise platforms and frontline devices operate within the same environment, communication is no longer fragmented across systems.

Work is created, managed, and completed within a single workflow, regardless of whether it’s handled through a radio, mobile device, or another endpoint. A request can be initiated in one system, routed across multiple devices, and picked up through another, all while remaining part of the same process. This creates a consistent view of activity across the operation, improves visibility into how requests are handled, and makes it easier to understand response times, ownership, and outcomes.

Enabling flexibility in enterprise voice environments

Standardizing on a single set of tools isn’t always practical. SYNQ AI Radio connects enterprise platforms to the devices already in use, allowing teams to participate in the same workflows regardless of the device they use. This ensures that enterprise capabilities are accessible to frontline teams while allowing retailers to evolve their technology environment over time.

Reach out today to learn more about how AI Radio can extend enterprise voice capabilities to frontline teams https://www.synqtech.com/contact